Legal & Compliance

Disclaimer

All information on our website is provided for general information, education and reference only. Nothing we publish or communicate constitutes medical advice, or creates a doctor-patient relationship.

This Disclaimer is issued by CliniVoyage Limited (“CliniVoyage”, “we”, “us”), a company incorporated in Hong Kong, with its registered office at Suite 1704, 17th Floor, The L Plaza, 367-375 Queen's Road Central, Central, Hong Kong. This Disclaimer governs your access to and use of our website, our mobile applications (if any), and the information, materials and services provided through them.

1. General

By accessing, browsing or using our website or any of its pages, or by downloading, logging into or using any application operated by us, you acknowledge that you have read, understood and agreed to be bound by this Disclaimer, together with our Terms of Service and Privacy Policy. If you do not agree to be bound by this Disclaimer, you must not use our website or services. We reserve the right to modify, update or delete any information, material or functionality on the website at any time without prior notice.

2. No Medical Advice

All information, materials and content on our website, and all communications provided by us (whether in writing, orally, by telephone, by video or otherwise), are provided for general information, education and reference only. Nothing on our website or in any communication from us is intended to constitute, or shall be construed as constituting, medical advice, diagnosis, treatment, prescription, nursing care, or any other form of clinical judgment. You should always consult a qualified physician or healthcare professional regarding your specific medical condition, symptoms or treatment needs. Never disregard professional medical advice or delay seeking it because of anything you have read on our website.

3. No Doctor-Patient Relationship

Your use of our website, and any contact with us, does not create a doctor-patient relationship, a contractual relationship (unless and until a written engagement is executed), or any obligation on our part to follow up with you or to contact you. CliniVoyage is a clinical access and care coordination service. All clinical services are delivered by licensed hospitals and physicians within the People's Republic of China, who are solely responsible for all clinical decisions and care.

4. Accuracy of Information

We make reasonable efforts to keep the information on our website accurate and up-to-date, but we give no warranty, express or implied, and make no representation, that the content on our website is complete, accurate, current, reliable, fit for any particular purpose, or free from error, including technical, typographical, photographic or translation errors. Information on the website is subject to change without prior notice. Hospital availability, physician schedules, treatment availability, fees and regulatory requirements change frequently, and you should not rely on website content as a substitute for a specific enquiry addressed to us or to the relevant hospital.

5. Third-Party Content and Links

Our website may contain links to, or content provided by, third-party websites, services, resources or advertisers that are not maintained or controlled by us. We are not responsible for the availability, content, accuracy or completeness of any such external resources, and we do not endorse, verify or assume any responsibility for any third-party website or its content. Your use of any linked website is at your own risk and is subject to the terms and conditions of that website. The content of our website and of third-party websites linked to it is copyrighted by the relevant parties, and all rights are reserved.

6. Translation

Where our website is available in more than one language, the English version shall prevail in the event of any discrepancy or inconsistency with any translated version. If you use any automatic translation service to read our website, you do so at your own risk, and you should independently verify the accuracy of any translated content.

7. Copyright Notice

The website and all materials, documents, images, graphics, text, data, software and other content on it (the "Materials") are protected by copyright under the Copyright Ordinance (Cap. 528 of the Laws of Hong Kong) and by applicable international copyright laws. We reserve all rights in the Materials. Unless expressly permitted by Hong Kong copyright law or with our prior written consent, you may not modify, reproduce, distribute, display, publicly perform, prepare derivative works from, repost, frame, mirror, transmit, store electronically or use any part of the Materials for commercial purposes. The Materials may include third-party copyrighted content, and such content may not be used without the written permission of the relevant copyright owner. Unauthorised use may give rise to liability or legal proceedings.

8. Limitation of Liability

To the fullest extent permitted by law: (a) our website and all content on it are provided "as is" and "as available", without warranties of any kind, whether express or implied, including without limitation implied warranties of merchantability, fitness for a particular purpose and non-infringement; (b) we make no warranty that the website or the server that operates it will be uninterrupted, secure, timely, virus-free or error-free; (c) in no event shall we, our officers, directors, employees, agents or affiliates be liable for any direct, indirect, incidental, consequential, special, punitive or exemplary damages, or for any loss of profits, goodwill, data, opportunity or anticipated savings, arising out of or in connection with your access to, use of, reliance on, or inability to use, the website or any content on it, whether based on warranty, contract, tort (including negligence), strict liability or any other legal theory, and whether or not we knew of the possibility of such damage; and (d) if any jurisdiction does not permit the exclusion or limitation of liability set out above but permits a limitation to a certain maximum extent, our liability shall be limited to that extent.

9. Governing Law and Jurisdiction

This Disclaimer is governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region of the People's Republic of China. You irrevocably submit to the exclusive jurisdiction of the courts of the Hong Kong Special Administrative Region for any dispute arising out of or in connection with this Disclaimer. If any provision of this Disclaimer is held to be invalid or unenforceable, that provision shall be severed and the remaining provisions shall continue in full force and effect.

10. Language

This Disclaimer is written in English and may be translated into other languages as the occasion arises. A Chinese version of this Disclaimer is available on our website. In case of any discrepancy between the English and translated versions, the English version shall prevail.

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