Fees & Payments
Our service fees are fully transparent — hospital treatment costs are always paid by you, directly to the hospital.
We charge a coordination fee. We do not provide medical services; we match you with the right ones. Our fees are entirely separate from hospital fees, and you pay your medical bills directly to the hospital. Whether we bill by time (such as half-day hospital accompaniment) or by deliverable (such as certified medical translation per page), our pricing considers only how much time the work normally takes and how specialized the people involved need to be. When we actually serve you, even if it takes longer or requires more senior professionals, the unit price will not change. Seeking medical care is already stressful enough — you should never feel you are facing a lawyer who charges by the minute. Questions, extra rounds of discussion, time to weigh things over — none of these should make your bill more expensive.
Our fees are quoted in US dollars. We accept USD, CAD, HKD and CNY; non-USD currencies are converted to USD at the Bank of China (Hong Kong) mid-market rate.
Two payment models — you choose
One agreement, one fixed price
- Full coordination for surgery: US$5,000–8,000.
- Full coordination for non-surgical treatment: US$2,800–4,500.
- The ranges above are indicative only; we send you a written quote by email, valid for 30 days.
- If you accept our quote and sign with us, our total fee for your entire treatment journey is fixed at the quoted amount. If you withdraw midway, please refer to our refund policy.
- Fees are collected in advance: half at signing and the other half before surgery (for surgical cases), or when treatment is halfway through (for non-surgical cases), per the written quote.
- New clients typically start with pay-as-you-go. Later, if you find it a better fit, you can lock in a fixed full-coordination package.
No package, pay as you go
- Each service is priced individually; you pay only for what you actually use
- No contract needed; pay as you go
- We suggest a US$1,000 prepayment on account; we deduct as you use, so no transfer each time
- When the balance runs out, just top up and continue
Refund Policy
Flexible-pay clients: after deducting costs already incurred, the full account balance is refundable.
Fixed-package clients:
- If the trip does not happen: should you not make it to China (e.g. visa refusal, a doctor's advice against travel, or simply a change-of-mind), we deduct costs already incurred at the flexible-pay standard and refund the remainder in full.
- After treatment begins: refunds are reduced progressively by stage, per the written agreement.
- After treatment is completed: the fee is fixed at the written quote — no refund for overage, no top-up for shortfall.
Refund payments: returned within 3 business days to the same currency and channel you used to pay.
- Special currency or payment-route requests can generally be accommodated. If you require a currency other than the four we support, the conversion rate will be the one the bank actually charges us.
- For international wire transfers, the transfer fees of both sender and receiver are borne by you. For other payment methods, each side pays its own financial institution's fees.
Service unit prices (pay-as-you-go)
| Service | Fee (US$) | Notes |
|---|---|---|
| Initial consultation (video or voice) | Free | No obligation |
| Case and itinerary planning (hospital matching, doctor recommendations, itinerary) | 495 | Fully credited toward your full-coordination fee if you start full coordination within 90 days |
| Hotel, portable Wi-Fi and SIM card arrangement | Free | Our arrangement is free; providers bill you directly |
| Medical second opinion (written) | 450 | Includes doctor's fee* |
| Medical second opinion (with imaging review) | 650 | Includes doctor's fee* |
| Multidisciplinary second opinion (consultation) | 900 | Includes doctor's fee* |
| Hospital appointment (per item) | 100 | Excludes hospital consultation fees (includes hospital registration and baseline file creation) |
| Medical accompaniment 1 (half day) | 100 | Non-certified medical interpreter |
| Medical accompaniment 2 (half day) | 200 | Certified medical interpreter |
| Certified medical translation (per page) | 30 | |
| English medical records package (itemized bills, surgical reports, discharge summaries) | 350 | |
| S2 visa application document package (per patient/accompanying family member) | 250 / 150 | |
| Remote follow-up arrangement (each) | 100 | Does not include any possible doctor's fee |
| Airport pickup/drop-off | 100 / trip | Includes coordinator, driver and vehicle |
* We believe medical fees should be charged to you directly by doctors and hospitals, not passed through us — there are many compliance and operational reasons for this. However, medical second opinions are usually delivered remotely, and hospital billing processes differ, making direct payment to the hospital cumbersome. We therefore charge a single all-inclusive standard fee covering both the doctor's fee and our service fee — a concession we make to reality.
Payment Methods
Fees are settled in US dollars as the base currency. We also accept Canadian dollars, Hong Kong dollars and Chinese yuan — these are converted to USD at the Bank of China (Hong Kong) mid-market rate, with yuan converted at the offshore renminbi (CNH) rate. We use the mid-market rate for both charges and refunds. We want to earn service fees, not currency spreads.
| Method | Applies to | Currencies accepted / cost to payer | We credit your account |
|---|---|---|---|
| Zelle transfer | Clients with a US bank account | USD, free | Same day |
| Interac transfer | Clients with a Canadian bank account | CAD, free | Same day |
| FPS transfer | Clients with a Hong Kong bank account | HKD or CNY, free | Same day |
| Wise account transfer | Clients with a Wise account | Multi-currency, 0.35%–0.5% | Same day |
| International wire transfer | Any client with a bank account | Multi-currency, US$50–60 (full transfer-chain costs apply; we only credit the amount that actually reaches our account after all bank charges) | 2–3 business days |
| WeChat Pay / Alipay | Clients with a mainland China bank account | CNY, free | Instant |
| WeChat Pay / Alipay | Clients without a mainland China bank account, with a foreign credit card linked | CNY, 4%–8% (WeChat Pay/Alipay charge a visible 3%; card networks and issuing banks take a hidden 1%–5% through currency conversion) | Instant |
In-effect Rates
Every business day at 5:00 pm (Beijing time), we take the live telegraphic transfer rates published by Bank of China (Hong Kong), use the midpoint between the “customer buy” and “customer sell” rates (i.e. the average of the two), and lock it in as our in-effect rate of the day. Until the next update, all conversions use this rate; weekends and Hong Kong public holidays carry over the previous business day's rate. The table below shows the conversion rates currently in effect and links to BOCHK's official page for verification. The rates you see on BOCHK's site move with the market in real time and may differ slightly from the figures below — we always use the 5:00 pm price of the previous business day, so you have a fixed conversion standard when you pay.
| 1 USD equals | In-effect rate | Effective date | Verify on official site |
|---|---|---|---|
| Offshore RMB (CNH) | 6.6666 | 2026-10-27 | BOCHK TT rate |
| HKD | 7.8453 | 2026-10-27 | BOCHK TT rate |
| CAD | 1.4017 | 2026-10-27 | BOCHK TT rate |
Important Notes
- The email address for receiving our transfer payments is [email protected].
- Account details for payments via Wise or international wire are sent to you by email; the payee is “CliniVoyage Limited”.
- We do not accept credit cards. Once your international credit card is linked to WeChat Pay or Alipay, it works smoothly in almost every payment scenario across China, including paying our fees on site. But the real cost to you is high, so we suggest using it only for small everyday purchases.
- We will never ask for your bank account password or SMS verification code. If you receive a call or email claiming to be from us asking you to pay to a different email address or a bank account under a different name, ignore it.
- CliniVoyage provides medical-travel consultation and coordination services. We do not provide medical diagnosis, treatment or medical advice. Hospital treatment costs are fully separate from our coordination fees. You pay the hospital directly for treatment, and all clinical decisions are made by the hospital's licensed physicians.